Terms & Conditions

These Terms and Conditions relate to purchases via our online shop. We work very closely with a local Brighton company to provide and deliver the products that we offer on our website. Here are their terms and conditions.

Ordering Online and When We Have Out- of-Stocks

In the unlikely event that we become out of stock of mainstream products, we do reserve the right to supply a smaller size food or treat for your loved one BUT we will only charge the appropriate difference in cost if any. The cost to you will never exceed your original item’s value. If a delay in delivery is likely to be more than four working days, we will contact you either by telephone or email to let you know. With non -specialty items, a replacement product might be selected for you. We don’t like to do this, but it is an alternative to you receiving nothing. This item will not cost any more than the one you originally ordered.

Faulty Product Returns

All products purchased from us are covered by the manufacturer’s guarantee of quality. If you have purchased a product from us, and find it to be faulty (within the specified guarantee period) or substandard in any way, please telephone us at: 01273 738016. Your product can either be exchanged or repaired. If you should prefer to have your money refunded (if you purchased your item(s) within the prior 28 days), your money will be refunded in full. Please keep your order confirmation email as we will need this should you want a refund on any item.

Return / Refund Policy

We have a 7 Day Money Back Guarantee! Buy any product from us and find you are not completely satisfied with it and it can be returned to us within 7 days (as long as it is complete and in the original that there packaging) for a full refund or exchange (less actual postage and credit card processing fees). The item must be returned at your cost. We can arrange pick-up of these items. We will only charge you cost for this service. To notify us of your dissatisfaction, please send us an email. Should replacement goods be required, another postal charge will occur to cover the costs of sending a new item to you.

Complaints

If you have any complaints about our products, and you have not had a response to an email or a telephone call within 48 hours, please phone us directly at: 01273 738016.

Delivery Information

Please see our delivery page for details.

Terms of Use & Service Delivery

We will always attempt to despatch your order the same day you place it. We aim to delivery next day if we receive your order before 12 noon. However, delivery and dispatch times can vary, so please allow up to 3 working days to deliver.

Payment

Payment for goods and/or services is accepted via PayPal where you can use all major credit or debit cards.

Limitation of Liability and Warranty

All items offered for sale on this site have been displayed with the pictures and text supplied by the manufacturer. Whilst every effort is made to verify this information, mistakes can occur for which we cannot accept any liability. If however, this effects the use of your purchase, we will be happy to exchange any item as detailed in the return and refunds section above. Warranty for all items remains with the manufacturer however we would appreciate you contacting us first should any item purchased be defective in any way.

The prices of our goods are checked for accuracy however we do reserve the right to withdraw an item from sale should a pricing error have been made.

Intellectual property

The contents of this website are copyright. Any reproduction without express written consent will be treated as infringement under said copyright laws. Please contact us for further details or to discuss any requirements you have.

Transfer of Title

The titles of all goods shall remain within our hands not yours until all the goods have been paid for in full.

Further information

We are proud to be able to offer you, our customer, the widest array of pet products in the world and will continue to offer FREE nationwide delivery to most UK post codes. As we strive to always exceed your expectations, any suggestions or comments that you have on your mind about the service you received, or the products you have purchased, we welcome them.